Privacy Policy

Effective Date: 26 Nov, 2024

This Privacy Policy explains how TripChow, owned and operated by TripLI Innovative Limited, collects, uses, discloses, and protects your personal information. By accessing or using the TripChow mobile app or website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

1.1 Personal Information

• Account Information: Name, email address, phone number, delivery address, and payment details when you register or place an order.
• Identity Verification: Government-issued ID or other documentation if required for compliance or dispute resolution.

1.2 Usage Data

• Device Information: Device type, operating system, app version, and unique device identifiers.
• Log Information: IP address, access times, pages viewed, and interactions with our platform.

1.3 Location Data

• Precise Location: With your consent, we collect GPS data to facilitate delivery and improve services.
• Approximate Location: Derived from your IP address if GPS is disabled.

1.4 Transaction Information

• Details about orders placed, payment methods, and transaction history.

1.5 Communication Data

• Messages, feedback, or inquiries sent to us through customer support channels or reviews.

2. How We Use Your Information

We use your information for the following purposes:

• Order Fulfillment: To process and deliver your orders, including payment verification and delivery updates.
• Personalization: To tailor recommendations, offers, and promotions to your preferences.
• Customer Support: To address inquiries, complaints, or technical issues.
• Analytics: To monitor usage trends, improve our platform, and develop new features.
• Marketing: To send promotional messages or special offers (with your consent where required).
• Compliance: To comply with legal obligations, resolve disputes, and enforce our Terms and Conditions.

3. Sharing Your Information

We may share your information with the following entities under strict confidentiality:

3.1 Service Providers

Third-party vendors providing services such as payment processing, delivery logistics, marketing, and IT support.

3.2 Partner Restaurants

Your name, contact number, and order details may be shared with partner restaurants to fulfill your orders.

3.3 Legal and Regulatory Bodies

When required by law or to protect our rights, we may disclose your information to government authorities, law enforcement, or other legal entities.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

4. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy.
• Comply with legal, regulatory, and contractual obligations.
• Resolve disputes and enforce our agreements.

If you wish to delete your account or request data deletion, please contact us at hello@tripchow.ng.

5. Security of Your Information

We implement industry-standard security measures to protect your data, including:

• Encryption: All sensitive data is encrypted during transmission (e.g., payment information).
• Access Controls: Restricted access to your data on a need-to-know basis.
• Regular Audits: Periodic reviews of our security protocols to address vulnerabilities.

However, no system is completely secure. You are responsible for safeguarding your account credentials.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the data we hold about you.
• Correction: Update or correct inaccurate information.
• Deletion: Request the deletion of your personal data, subject to legal or contractual obligations.
• Withdraw Consent: Revoke consent for marketing communications or location tracking.
• Portability: Request your data in a machine-readable format.

To exercise your rights, contact us at hello@tripchow.ng.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for the app’s basic functionality.
• Analytics Cookies: To understand user behavior and improve performance.
• Marketing Cookies: To deliver personalized ads and promotions.

You can manage cookie preferences in your browser or app settings.

8. Location Data

We collect location data for delivery purposes and to improve our services. You can enable or disable location tracking through your device settings. Note that disabling location tracking may limit certain features of the app.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties.

10. Privacy Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or in-app notifications.

11. Governing Law

This Privacy Policy is governed by the laws of the Federal Republic of Nigeria. Any disputes arising from this policy will be resolved in accordance with Nigerian law.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: hello@tripchow.ng